Last updated: 12 October 2026. Placeholders in [square brackets] must be completed before you rely on this page.
We want every paid Luv1111 reading to feel worth it. This policy explains when you can get your money back. It sits alongside your rights under the Australian Consumer Law, which this policy does not limit.
Full refund, no questions asked
- Your paid reading didn’t load or wasn’t delivered.
- A technical fault meant you couldn’t see or use what you paid for.
- You were charged twice, or charged the wrong amount.
If the reading didn’t feel right
If your reading or answer didn’t relate to the situation you described, email us within [7] days of purchase with your receipt. Tell us briefly what went wrong and we’ll refund you or provide a new reading, your choice.
What we can’t refund
Readings are for reflection, not prediction. We can’t offer refunds because events didn’t turn out the way a reading suggested, or because you’ve simply changed your mind after a reading was delivered. This doesn’t affect your rights under the Australian Consumer Law.
How to ask
Reply to your Stripe receipt email or write to [contact email]. Include your receipt or the email address you paid with. We aim to reply within [2] business days. Approved refunds go back to your original payment method, usually within 5–10 business days.
No subscriptions
All Luv1111 purchases are one-off payments. Nothing renews automatically.